We’re so sorry for the issue with your order — and we’ll make it right fast.
If you received a damaged, defective, or incorrect item, please contact our Support Team within 30 days of delivery.
When reaching out, include:
- Your order number
- A brief description of the issue
- Photos of the item (and packaging if it arrived damaged)
👉 Contact our Support Team here
Once we review the details, we’ll send a replacement or refund, depending on your preference and item availability. Our team will guide you through next steps — please don’t use the online returns portal for these cases.
If the damage occurred during shipping, keep the original packaging in case it’s needed for a carrier claim.
We appreciate your patience and understanding while we get this resolved quickly.