Tracking Information Updates
At Official Band Shirts, we strive to provide you with the best possible shopping experience, including accurate and timely tracking information. We want you to be well-informed about the whereabouts of your package from the moment it leaves our warehouse until it reaches your doorstep.
Please note that tracking information often takes 24-48 hours to update. During this time, it is normal for there to be no updates to the tracking status. Rest assured that our dedicated team is working diligently to ensure your package is on its way.
My International Package Was Confirmed Delivered in New York. What's Happening?
If you see that your international package has been confirmed as delivered in New York, there is no need to worry. This simply means that your package has reached the international mail sort facility in New York and is in the process of being assigned a new international tracking number from USPS.
As soon as the new international tracking number is applied to your package, you will receive an email from us with the updated tracking link. This link will allow you to track your package as it moves along in the postal system towards its international destination address. We kindly ask for your patience during this process.
Contacting Us for Help
If two business days have passed, and there are still no updates to your tracking information, or if you are unsure which carrier the tracking number belongs to, we are here to assist you. Our customer support team is always ready to provide you with the help you need.
To get in touch, simply Contact Us. Fill out the provided form, including your order details and tracking number if available. Our team will promptly respond to your inquiry and provide you with the necessary assistance.