Tracking updates can sometimes take 24–48 hours to appear after your order ships. This delay is completely normal — it just means the carrier hasn’t scanned your package yet. Once it’s in their system, your tracking link will start showing real-time updates.
If your tracking still isn’t updating after two business days, or you’re unsure which carrier it belongs to, our Customer Support team is happy to help — just reach out with your order number and we’ll look into it right away.
International customers: If your tracking says your package was “Delivered in New York,” don’t worry — that means it’s reached the U.S. international mail facility. A new international tracking number will be assigned soon, and you’ll receive an updated tracking email once it departs for your country.
We appreciate your patience and are here to make sure your order gets to you smoothly.